Terms of Service

1. Acceptance and Scope

These Terms apply to (a) browsing or interacting with our website, (b) submitting inquiries, and (c) any professional services we provide, including cost structure analysis, operational bottleneck identification, supply chain continuity planning, and organizational integrity audits. Additional terms may be included in a written statement of work (“SOW”) or engagement letter. If a conflict exists, the SOW or engagement letter controls for that engagement.

You represent that you have the authority to bind the organization you represent. If you are using the site on behalf of an organization, “you” includes that organization.

2. Services and Professional Judgment

Our work is advisory and analytical in nature. We provide operational reviews, diagnostic frameworks, models, and recommendations designed to improve efficiency, strengthen controls, and reduce waste. We do not provide legal, tax, or investment advice. Decisions and implementation remain the responsibility of your organization.

2.1 No guarantee of outcomes

Operational performance depends on many factors outside our control (execution quality, market conditions, staffing changes, supplier performance, systems constraints, and more). Therefore, we do not guarantee specific financial results, savings, or timelines.

2.2 Client-side implementation

Unless expressly agreed in writing, we are not responsible for day-to-day operational execution, workforce management, or vendor management. We may provide implementation support, governance cadence, KPI definition, and change enablement guidance as described in an SOW.

3. Client Responsibilities

To perform effectively, we rely on timely access to accurate information and key personnel. You agree to:

• Provide complete and accurate data, documentation, and systems access as reasonably required.
• Ensure stakeholders and operational owners participate in interviews, workshops, and reviews.
• Designate a primary point of contact empowered to coordinate internally.
• Notify us promptly of changes that could materially impact scope, assumptions, or timelines.

Delays or inaccuracies in inputs may cause schedule changes, rework, or reduced reliability of conclusions. If significant, we may revise delivery dates and/or fees with notice.

4. Fees, Invoicing, and Payment

Fees are defined in the applicable SOW or engagement letter. Unless otherwise stated: invoices are due upon receipt, late payments may delay deliverables, and you are responsible for reasonable costs incurred to deliver services (for example, travel or specialized tooling) if pre-approved in writing.

4.1 Taxes

You are responsible for any applicable taxes (sales, use, VAT, or similar) excluding taxes on our net income.

4.2 Disputed charges

If you dispute an invoice, you must notify us in writing with sufficient detail within a reasonable period. You agree to pay undisputed amounts on time while disputes are reviewed.

5. Deliverables, Review, and Reliance

Deliverables may include diagnostic maps, cost models, risk registers, continuity playbooks, audit summaries, and executive briefs. Unless stated otherwise, deliverables are provided in electronic format. You are responsible for reviewing deliverables and informing us of any issues or inaccuracies based on the data you provided.

Our analyses are built on assumptions and inputs. If assumptions change, results may change. You agree not to rely on deliverables for purposes outside the defined engagement context without consulting us.

6. Confidentiality

We treat non-public information received during an engagement as confidential and use it only to perform services. We may use aggregated or anonymized learnings that do not identify you, your personnel, or proprietary details. You agree to treat our non-public materials and methods as confidential as well.

Confidentiality does not apply to information that is publicly available through no breach, independently developed without use of confidential information, or required to be disclosed by law or court order (in which case we will provide notice when permitted).

7. Intellectual Property

We retain ownership of our pre-existing tools, frameworks, templates, models, and methodologies (“Background IP”). Upon full payment, you receive a limited, internal, non-transferable license to use deliverables for your organization’s internal operations. You may not resell, publish, or distribute our deliverables outside your organization without our prior written consent.

Any client materials you provide remain yours. You grant us a limited right to use them solely to perform services.

8. Website Use; Prohibited Conduct

You agree not to misuse the site. Prohibited actions include: attempting to access restricted systems, introducing malicious code, scraping content at scale, interfering with site operations, or submitting false or misleading information.

9. Disclaimers and Limitation of Liability

9.1 Disclaimer

The site and its content are provided “as is” without warranties of any kind. We disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement to the maximum extent permitted by law.

9.2 Limitation

To the maximum extent permitted by law, in no event will we be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or business interruption. Our total liability arising out of an engagement will not exceed the fees paid to us for the specific services giving rise to the claim.

10. Termination

Either party may terminate an engagement as permitted by the SOW. If terminated, you agree to pay for services performed and approved expenses incurred up to the termination date. Certain sections (confidentiality, IP, limitation of liability) survive termination.

11. Governing Law; Dispute Resolution

These Terms are governed by the laws of the State of Colorado, without regard to conflict of law principles. The parties agree to attempt good-faith resolution of disputes through executive-level discussion before pursuing formal proceedings.

If any provision is found unenforceable, the remaining provisions remain in effect.

12. Changes to These Terms

We may update these Terms periodically. Continued use of the site after changes means you accept the revised Terms.